- Hugely popular in the UK
- Brand new sports section
- Good Quality of Odds
- 3-step registration process
- Proof of Identity and Proof of Address required
Grosvenor’s registration process requires you to complete three steps. To initiate the registration process, click on the yellow “Sign Up” button at the top-right hand side of your screen. As soon as you click on this button, you will be redirected to the first step of Grosvenor’s registration process, as can be seen from the above image.
The first step of Grosvenor’s registration process requires you to enter your email address, and tick the box which confirms that you are over 18 years of age and that you have read the Grosvenor’s Terms and Conditions. As soon as you have entered the these details, click the yellow “Next” button.
As the above image shows, the second step of Grosvenor’s registration process requires you to create a unique username and a password. You also need to select your title and enter your full name.
Enter your date of birth, country of residence, and your full address. You can opt in to receiving information about Grosvenor’s offers and bonuses via email, SMS, phone, post, or all of the mentioned options. You can also choose to set a deposit limit if you wish to at this stage.
As soon as you have entered the above-mentioned details, click the yellow “Register” button. You will now be asked to upload documents that show Proof of Identity and Proof of Address.
You can choose to directly upload documents on the site or chat with a customer support representative who will guide you through the process. If you click on the yellow “Upload Documents” button, you will be redirected to a screen which looks like the below image.
If you click on the “Live Chat” button, you will be redirected to the screen shown below.
As soon as your Grosvenor account is verified, you can fund your account.
Deposit and Withdrawal Options
- A variety of payment methods
- Minimum deposit amount of 5 GBP
- Minimum withdrawal amount of 10 GBP
- Withdrawal fee up to a maximum of 5 GBP
As soon as your Grosvenor account is verified, you can fund your account. To deposit funds, click on the “Deposit” button, at the top of your screen. At the time of writing, there are several payment methods to choose from, including Debit Card, Bank Transfer, Neteller, Skrill, and paysafecard, among other options. The use of credit cards is banned from April 14th, 2020. The minimum deposit amount on offer at Grosvenor is 5 GBP.
The same payment methods for deposits can also be used for withdrawals, while those which cannot be processed back to the original source are processed directly via bank transfer.
Withdrawals take up to 5 working days to be processed, with the minimum withdrawal amount being 10 GBP. For withdrawals exceeding the daily 15,000 GBP amount via debit card, you must get in touch with a customer support representative.
While there is a withdrawal fee of up to a maximum of 5 GBP, no deposit fees are charged.
- Great welcome bonus
- Certain terms and conditions apply
- Deposits via Neteller or Skrill don’t qualify
At the time of writing, Grosvenor is offering a wonderful welcome offer which doubles the odds on the first sports bet that you place. Choose any sports market you like and bet up to 10 GBP. Click on the “100% Odds Boost” option on your bet slip, and place your bet!
You have 60 days to place a bet using an Odds Boost Token, after which the Token will be forfeited. Odds are doubled on fractional odds.
If you make your first deposit via Neteller or Skrill, you will not qualify for the welcome offer.
- A number of sport-related promotions, at the time of writing this article
- Win Cashback on Video Assisted Referee (VAR) decisions
- Certain terms and conditions apply
Grosvenor is offering a number of promotions on sports, among which currently includes an offer on VAR betting. If there comes about a situation in which a bet placed on a Premier League or a Champions League match is scuppered because of a VAR decision, Grosvenor will return your lost stake in full.
This promotion only applies to pre-match bets. For this offer to be eligible, a VAR decision must overrule an awarded goal, and only real-money bets placed on Goal Scorer and Player Goals markets qualify.
Grosvenor also offers a promotion on correctly guessing the Goal Scorers of Game Week matches. You could win a 10 GBP Free Bet, 10,000 GBP, or 1,000,000 GBP if your guesses are correct. As is the norm withese offers, certain terms and conditions apply.
Here is how this offer works:
- If you correctly guess the 10 Goal Scorers of each match of a Game Week, and if the predicted Goal Scorers score the first goal of a game, you will win 1,000,000 GBP
- If you correctly guess the 10 Goal Scorers of each match of a Game Week, and if they score at any time during a match, you will win 10,000 GBP.
- If at least 3 players of your predicted 10 score the first goal of a match, you will win a 10 GBP Free Bet.
All offers and promotions mentioned in this section are accurate at the time of writing and are subject to change. Feel free to check out Grosvenor’s Promotions page to see the plethora of other offers currently available!
Grosvenor offers an excellent VIP Programme called Grosvenor One. To join, visit a Grosvenor Casino near you and activate your membership online. As soon as you become a member, you will receive a 20 GBP welcome bonus when you log in for the first time.
There are several perks that come with the Grosvenor One programme, including regular prize draws, tailored promotions, exclusive bonus offers, and discounts on food and drinks, among other perks.
At the time of writing, the bookmaker is also offering a Free Bet as a part of this scheme (subject to certain T&Cs). If you place a sports bet up to a minimum of 25 GBP on any day from Monday to Sunday, at odds of 1/2 or greater, you will receive a Free Bet.
Here is how the Free Bet System works:
This offer applies to Grosvenor One members only. An invitation will be sent to select customers via email.
- Odds on over 25 sports
- A variety of sports markets to punt on
- Minimum stake amount of 0.1 GBP
To access Grosvenor’s Sports offering, click on the “Sport” option at the top-left hand side of your screen. You will see a combination of popular upcoming matches, in-play matches, and highlights at the centre of your screen.
Grosvenor offers odds on over 25 Sports markets, including a wealth of popular markets like football, tennis, basketball, and cricket, as well as a number of unique sports such as floorball, sumo and darts.
The minimum stake amount on offer at Grosvenor is 0.1 GBP for sports markets, while the maximum stake amount varies from sport to sport depending on the market being wagered on, the number of selections that you have made, and the odds on offer for the bet that you want to place.
Different bookmakers earn off bookmaker’s margin, and as a diligent punter, you should determine the bookmaker’s margin for a betting variant that you want to place a bet on. The closer the margin is to the ideal market mark of 100%, the better. You should avoid punting on betting variants with a margin that exceeds the 110% mark.
To determine the bookmaker’s margin for a bet, you need to calculate its Odds Overround. To work it out, convert all the fractional outcomes of a betting variant into the decimal form, and divide each outcome by 100. Then, add the resulting numbers together. From the result, you can determine the Odds Overround for that betting variant.
We determined the Odds Overround for a cricket match between Australia and New Zealand. The Odds Overround were found to be 106.32, which indicates that Grosvenor offers a good quality of odds and active sports markets.
Considering that they have become so popular, it is of no wonder that Grosvenor has jumped on the esports betting bandwagon. The site offers a number of esports markets to punt on based on local and international tournaments.
The minimum and maximum stake for esports are the same as for regular sports markets.
At the time of writing, Grosvenor is offering odds on several Specials, including Politics, TV & Novelty and the Olympics.
When it comes to politics, you can choose to bet on selections such as the Winner of the 2020 US Presidential Elections, the Winner of the London Mayoral Election 2020, and the Next UK General Election.
Markets available for TV & Novelty include the Winner of Eurovision 2020 and the Winner of BBC Sports Personality of the Year 2020. UPDATE: Due to the global pandemic, the Eurovision 2020 was cancelled out of concern for the safety of the performers and of the public.
The minimum and maximum stake for specials betting remain the same as for regular sports and esports.
Cash Out and Bet Builder
At the time of writing, Grosvenor is offering both Cash Out and Bet Builder.
Cash Out is a highly popular feature which allows you to retrieve a placed stake if you have already made a significant profit during an ongoing match, or, conversely, if you feel that you may go on to lose the placed bet. Either way, you could go on to win more or less than your placed stake. The amount of money that is retrieved depends upon the odds in favour of your placed bet at the time of Cashing Out and the exact time you trigger it.
Bet Builder is yet another useful betting tool used by many bettors which allows you to create a tailor-made bet with a selection of different outcomes. As soon as you build a bet, Grosvenor will give you the odds for it.
- A comprehensive live betting section
- Minimum stake of 0.1 GBP
- Live streaming for all UK and Irish Horse Races and Greyhound Races
To access Grosvenor’s live betting section, click on the “Live Right Now” option at the left-hand side of your screen. You will then be redirected to the betting site’s live betting section. Click on a sports market of your choice to be redirected to its in-play arena.
Grosvenor offers a wide variety of popular and unique betting variants to punt on, a live scorecard with second-by-second live updates, a section for the important events that have taken place in due course of a match, pre-match statistics with a form guide and an option to “View more stats”.
Live streaming is available for all UK and Irish Horse Races and Greyhound Races, however you must bet a minimum of 1 GBP or 0.5 GBP Each Way (EW) to use this service. We hope that Grosvenor offers live streaming for more sports markets in time to come.
- Licensed and regulated by the United Kingdom Gambling Commission and the Alderney Gambling Control Commission
- Responsible gambling section leads to the ‘Keep it Fun’ website
Grosvenor’s site is safe and reliable, and ensures that all the transactions that occur via the betting site are processed securely. Your stored funds and personal information are protected through secure software, ensuring that your details cannot be used by third-party organisations for fraudulent purposes. As part of its security regulations, the site does not permit you to deposit funds into your account until you have uploaded documents that show Proof of Identity and Proof of Address.
The betting site offers around the clock customer support and comes with an excellent responsible gambling section. To access the latter, scroll down to the bottom of your screen, and click on the “Responsible Gambling” option. As soon as you click on this option, you will be led to the ‘Keep it Fun’ website.
To help manage their gambling behaviour, customers can set a daily, weekly, or monthly deposit limit.
Grosvenor also offers information on how bet safely and responsibly, as well as instructions on how you can self-exclude yourself from the site should you feel the need to. They also describe ways of identifying if you have a gambling problem, and offer contact details for reputable gambling organisations such as GamCare and the National Problem Gambling Clinic.
For immediate gambling counselling, you can call GamCare at 0808 8020 133.
Service and Customer Support
- Customer support available via Free Phone, email, live chat, post and in-person at a Grosvenor Casino
- Complaints addressed within 10 days using a 3-stage process
At the time of writing, Grosvenor is offering around the clock customer support service. To access the betting site’s contact section, scroll down to the bottom of your screen, and click on the “Complaints Process” option.
As soon as you click on this option, you will be redirected to the screen below:
Grosvenor has a three-stage complaints process. The first stage requires you to contact a customer support representative in person at a Grosvenor Casino, or via Free Phone, email or live chat.
To contact a customer support representative via Live Chat, click on the “Live Help” option, which is present just above the “Complaints Process” option at the bottom of your screen. You will be redirected to a screen which looks like the below image:
Enter the necessary details, and click on the yellow “Start Chat” button. Alternatively, you can send an email at firstname.lastname@example.org, or call a customer support representative at 0800 083 1990.
A customer support representative should address your query within 10 days. If you are not satisfied with the site’s response, the second stage of the betting site’s complaints process will escalate the issue to either the Club General Manager or to the Customer Services Duty Manager.
A decision will be taken at this stage whether to address your complaint directly or to lodge a formal complaint. The third stage of the betting site’s complaints process involves contacting the Independent Betting Adjudication Service (IBAS).
If you don’t get a response to your complaint within 8 weeks, you can contact IBAS directly.
Design and Usability
- A modern, aesthetically appealing design
- A highly accessible main navigation bar
The betting site comes with a modern, eye-catching design, set in a pleasant combination of blue and yellow. All major options of access are readily available via the betting site’s main navigation bar, including the site’s “Sport”, “Promos”, “Live Casino”, and “Grosvenor One” sections, among other options.
At the time of writing, Grosvenor does not offer a section dedicated to sports statistics.
- Separate apps for Live Casino, Casino, Sportsbook, and Poker
- All four apps are available for both Android and iOS users
Grosvenor offers separate apps for its Live Casino, Casino, Sportsbook and Poker products. All four of these apps are available for both Android, and iOS users. While only the Grosvenor Poker app is available on Google Play, all four apps are available on App Store.
Grosvenor’s Sportsbook app allows you to punt on the go without having to play on a desktop system or a laptop. The app offers price boosts, great offers every week, and enhanced accumulators! Integrated features like Bet & Watch, Grosvenor Goals, and Best Odds Guaranteed make Grosvenor’s Sportsbook app a must-have if you are a registered customer.
The other three apps come with excellent features and functionality as well. Grosvenor’s Casino app is among the best all-in-one Casino apps out there, while Live Casino app gives you access to HD streaming of Grosvenor Exclusive Tables.
- Offers Casino, Live Casino, Poker, Slots & Games, Table Games, and Jackpot
- Casino welcome offer available along with other promotions
If you wish to join Grosvenor’s Casino, you can opt in to the Casino welcome offer. If you deposit a minimum of 20 GBP, you will receive a welcome bonus of 20 GBP. You must then wager the bonus amount five times (100 GBP) in order to convert bonus funds into real money. A set of terms and conditions apply as usual.
There are several Casino, Slot & Games, and Jackpot-related promotional offers on offer at Grosvenor. At the time of writing, you can win Free Bets and Cash Prizes if you visit the betting site’s Live Casino section after 19:00 GMT each day, and place bets on the Live Casino Games that are advertised on the site at that point in time.
To access the betting site’s “Casino”, “Live Casino”, “Slots & Games”, “Jackpots”, “Table Games”, and “Poker” sections, you must make use of the options present on the main navigation bar. There are several exciting games to choose from in each section.
ThePuntersPage Final Say
Grosvenor offer an exciting amount of features for both new and existing customers. While the betting site does have a few cons, as is the case with all of the best betting site’s out there, its pros clearly outweigh any shortcomings.
Let’s start things off by listing off the cons. The live streaming services are only available for horse racing and greyhounds. Queries can take up to 10 days to be addressed, and responsible gambling options are limited compared to other bookmakers. Grosvenor can also improve its Specials offerings, given its standing in the industry.
That being said, the betting site comes with several highlights, including an excellent welcome offer, a variety of fantastic sport-related promotional offers and first-class VIP Programme called Grosvenor One.
Customers can enjoy a good quality of odds and active sports markets. There are also 4 different apps for those who like to place a bet while on the go, all of which are among the best of their kind. The site itself is highly secure and offers plenty of other products, including the likes of Casino, Live Casino, and Poker.
There is also a separate welcome offer bonus for Casino as well as many other promotions related to its non-sport categories. All in all, Grosvenor is a brilliant bookmaker that’s certainly worth your while.