Matchbook Exchange Sports Betting Review (2021)

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TPP Expert Rating: 4.1 / 5
Bookmaker Review | Matchbook
  • One of the best betting exchanges out there
  • Top notch customer service
  • Lots of banking methods
Latest Offer
Latest Offer
0% Commission for 30 days
T&C APPLY, 18+ ONLY
T&Cs APPLY, 18+ ONLY

New customers only. Place a bet of £10 or more as your first bet and we will give you £10 when the bet settles. Bonus funds must be rolled over once at odds of 2.0. Maximum refund is £10. This offer is only available to users who deposit with credit or debit cards. 18+. T&C's apply. #ad

FEATURES

UK Gambling Commission
UK Gambling Commission License Logo
Live Stream
VIP Program
Cash Out
Bet Builder
Support 24/7
Native App
Cryptocurrency
Established in 2004

PROS

  • Simple, yet effective sign up offer
  • Truly exceptional customer service
  • Fully licensed to operate in the UK
  • Unique live betting experience with dynamic profit and loss
  • Some live streaming options
  • Website is a complete pleasure to navigate

CONS

  • Sports markets could be more varied
  • No eSports provisions at all
  • No additional promotions other than the sign up offer at time of review
  • Simple, yet effective sign up offer
  • Truly exceptional customer service
  • Fully licensed to operate in the UK
  • Unique live betting experience with dynamic profit and loss
  • Some live streaming options
  • Website is a complete pleasure to navigate
  • Sports markets could be more varied
  • No eSports provisions at all
  • No additional promotions other than the sign up offer at time of review

Introduction

A betting exchange can be a great way to spice up your betting experience, with one of the best-known being none other than Matchbook. Although it also hosts a superb casino, the operator’s main offering is sports betting. Does it tick enough boxes for the team at ThePuntersPage to recommend as a great betting exchange for beginners? Or did it leave us unimpressed? Read our in-depth review to find out.

 

Registration Process
4.5 / 5

  • 3-step process
  • Guidance was easy to understand
  • Process takes a matter of minutes

Signing up at a new sportsbook may seem like a daunting prospect for new players. Fortunately, Matchbook guides you through the process, meaning it could not be easier to start betting! Registration consists of four basic steps, and your account will be set up within a matter of minutes.

First off, you’ll need to locate the ‘JOIN NOW’ icon. This should be easy, as no matter where you navigate on the website, it remains in the top-right corner.

After clicking this, you will be directed to the first stage of the registration.

matchbook registration

Simply enter your email, username, password, currency and phone number, before clicking ‘Next Step’. We recommend making your password as secure as possible by using numbers and symbols, as well as both uppercase and lowercase letters.

matchbook registration

For the About You segment, your first name, last name, and date of birth must be inputted. You will also need to choose a security question and then fill out your player intent. Deposit limits can be set on this page as well, showcasing Matchbook’s commitment to safer gambling.

matchbook registration

The third stage of account creation required us to input an address. After that, the final step was verifying our registration via email.

Overall, we found signing up to Matchbook to be no problem at all. At each stage of the process the guidance was very clear, meaning we were ready to start playing within five minutes.

 

Deposits and Withdrawals Options
4 / 5

  • Impressive deposit and withdrawal speed
  • Some popular payment methods missing
  • Cryptocurrency not permitted

When it comes to deposit and withdrawal options Matchbook’s selection is solid, though not perfect. Players who wish to pay money into their account via debit cards are well-catered for, with both VISA and Mastercard accepted by the operator.

E-wallets such as NETELLER and Skrill are also available, though Paypal is not. Rounding off the deposit options is paysafecard, a prepaid voucher popular with players wishing to maintain separation between their bank details and their betting account.

Withdrawal methods include all of the above, aside from paysafecard, which can only be used for depositing.

Minimum deposits across the board are £10, while the maximum payment per individual transaction are all in the thousands. 

During our review, we were never left waiting long for our deposits and withdrawals to process, as we used a Skrill e-wallet. However, it is worth nothing that any players using bank transfer to receive their money will be subject to a waiting period of several days. Therefore, if you have not created an account with either Skrill or NETELLER, we recommend you do so before signing up with Matchbook. 

 

Welcome Offer
4.5 / 5

  • Simple to understand and activate
  • Bet £10, get £10 free
  • Can use your credit on any market you like

Welcome Offer

The Matchbook sign-up offer is fairly basic, but it more than holds its own against some of the other free bet bonuses on the market.

After creating your account, claiming your new player reward could not be easier. Simply deposit and then place a bet of £10 or more on any market with odds over 2.0. After this bet has been settled, Matchbook generously rewards you with a £10 bonus within 72 hours — although we received ours far sooner than that. 

Of course, as with any sportsbook promotion, there are a few terms and conditions to consider. For instance, this sign-up offer is only eligible for deposits made via a debit card. Customers who use an e-wallet will not be able to claim their £10 free bet. In addition, the bonus can only be wagered on markets with odds higher than 2.0.

Despite this, we are still big fans of the Matchbook welcome offer. Activating it is extremely easy, and it is still a rewarding promo which should satisfy the majority of players.

 

Sportsbook Promotions
1 / 5

  • No other promotions to speak of, aside from a welcome offer
  • VIP service only available for casino customers

Aside from their sign-up offer, Matchbook had no additional sports betting promotions to speak of during the time of our review.

They have offered extra rewards in the past, though. The best way to stay informed with any future Matchbook promotions is by following their Twitter page, which is updated daily.

In terms of a VIP programme, only casino customers have this privilege. The loyalty scheme does look appetising, and it would be great to see it rolled out to the operator’s betting exchange users as well.

 

Pre-match Offer
3.5 / 5

  • Not all sports markets available
  • No esports
  • Markets they do have are fairly deep

Pre-match Offer

Matchbook’s range of sports is fairly impressive, though not as comprehensive as some other sportsbooks in the UK.

Of course, all the most popular markets are covered extensively, including football, tennis and cricket. However, those looking for niche sports like badminton, Formula One or handball, to name but a few, will have to search elsewhere.

What Matchbook lacks in availability, it more than makes up for in usability. Placing a back or lay bet is straightforward. Moreover, in most cases, odds are already available and can be adjusted using the plus or minus symbols on your betting slip.

For the sake of this review, we decided to bet on Newcastle United vs Leeds. Matchbook suggested odds of 4.0 for a back bet on the home team to win. However, we could easily adjust this to create our own market.

Pre-match Offer

In the end, we opted to back Newcastle at 4.5, placing a stake of £10 for a potential profit of £35. This bet was then matched by another player, although, as the Magpies failed to win, we did not receive our £35. If we had won, Matchbook would have taken a 2% commission on our winnings. However, as we lost, we were not charged any commission at all.

This process is replicated across all markets, and on all sports. Even if no market has been created on one specific event, players can create one, provided they can find a fellow Matchbook user willing to back or lay their selection. This creates far more choice for players than at a traditional sportsbook.

One of the drawbacks of Matchbook’s pre-game selection is their lack of esports betting selections. With more and more bookmakers taking these markets seriously, this is something the operator should look into, in order to give their customers even more options. 

Matchbook could also broaden its horizons by offering a range of non-sporting markets. Politics, WWE and celebrity-oriented specials are just three more examples of what they could add to the betting exchange to improve things.

 

Live Offer
4.5 / 5

  • Dynamic profit loss calculations are a highlight
  • Odds are updated quickly
  • Some live streaming options

As well as impressing us with their pre-match offering, we were also pleased to discover Matchbook’s fine live markets.

Live Offer

Prices for in-play bets are updated constantly, with handy arrows indicating whether the price on a market is going up or down. Even on the most niche sports, such as snooker, Matchbook ensures that players are getting the most up-to-date odds possible.

The operator’s in-play offering is strengthened by the addition of live streaming options. As long as you have placed a matched bet of £2 (it can be either a back or lay), you will be able to watch races at the following greyhound tracks: Central Park, Crayford, Doncaster, Harlow, Henlow, Hove, Monmore and Romford.

Dynamic Profit and Loss

One of the principal advantages of using a betting exchange is having the ability to trade out when your bets are in profit. We found an article on the Matchbook website helpful in understanding when it is best to do this, and make sure you also check out the Punters Page’s betting exchange guide before diving in.

Trading out your Matchbook wagers when they become profitable is a simple process. After you place your pre-match bets, they will show up green when they are in profit and red when they project a loss.

During the process of this review, we enjoyed experimenting with different stakes and wagers in order to hedge our bets. This process gives players greater autonomy over their betting, far more than at regular sportsbooks.

Overall, live betting with Matchbook is a genuinely exciting experience. After a brief learning curve, new players will soon grow to love the advantages of the dynamic betting exchange.

 

Security
4.5 / 5

  • Fully licensed to operate in the UK
  • Possesses two licences in total
  • All transactions secured with SSL data encryption

One of the first things we check during our bookmaker reviews is an operator’s licensing credentials. Betting with an unregulated sportsbook is a recipe for disaster; rest assured, however, there is no danger of that if you sign up and bet with Matchbook.

That is because the betting exchange is operated by Triplebet Limited, who are fully licensed to operate in the UK by the Gambling Commission. For non-UK customers, Triplebet is, in turn, licensed by the Alderney Gambling Control Commission.

In terms of player security, Matchbook scored highly. Every financial transaction on the website and app is secured with SSL data encryption, which ensures that each player’s personal information is kept well out of the reach of scammers.

In addition, we also appreciated Matchbook’s commitment to safer gambling. Not only was setting deposit limits on our account was extremely easy, but the operator also has partnerships with GamStop and Problem Gambling Support. This is further evidence of the brand’s enthusiasm for keeping its users safe.

 

Service and Customer Support
4.5 / 5

  • Helpful live chat
  • Great FAQ section

Matchbook’s customer service was a real highlight of our experience. While it was not perfect, we found very little to complain about overall.

Customer Support

Those wishing to contact the operator have three options: phone support, live chat and email. Our main port of call was their live chat option, which is active from 9am to 10pm on weekdays and 9am until midnight on weekends.

During our review, no question was deemed too trivial for Matchbook’s customer service representatives. Whenever we messaged them we always received a warm greeting, as well as an extremely quick response.

Customer Support

Responses via email were also impressive. While not being quite as fast as the live chat, we did receive a response within a few hours. The only method we could not test out was telephone support, as it was not available during the time of our review. 

Rounding off the operator’s customer service offering is a superb FAQ page. This section of the website is well-designed and a pleasure to navigate. It includes easily digestible information on a wide range of topics, including deposits, account verification and bonus terms.

 

Design & Usability
5 / 5

  • Sleek and easily navigated site
  • Search function is a great addition
  • Podcast and Insights create a feeling of community

The Matchbook website is aesthetically pleasing, but it is also designed with usability in mind.

Featuring a minimalist red, black and grey colour scheme, the site’s layout is understated but effective. Navigation is also extremely simple. At the top of each page is a search bar, while the litany of drop-down menus make it easy to find what you are looking for. The back-end development is also strong, meaning loading times were never a problem.

Matchbook’s website has several unique features. We particularly enjoyed the ‘Insights’ portion, which contained both betting tips and industry news.

The operator’s podcast is another nice touch. Hosted by Tom Stanley, it was named Betting Podcast of the Year in 2019 and 2020 by the Smart Betting Club. A wide range of sports is covered, with horse racing, football and cricket all being discussed so far this year. The addition of the podcast and the conversational tone of the operator’s blog posts both add to the community feel of the website in general.

 

Mobile
5 / 5

  • App is available on Android and iOS
  • No issues when downloading it onto our devices
  • Excels in many areas

Much like the website, the Matchbook mobile app is well-designed and simple to use.

Mobile

Available on both Android and iOS, downloading only takes a few minutes and the app itself will not take up much space on your device. Matchbook did mention that some iPhone users could run into some problems, but we experienced no such issues.

After downloading the app, we were impressed at how faithfully it replicated the desktop site on the smaller screen. Not only were all the same sports markets available, we were also able to load all of the best Matchbook casino games without experiencing any glitches.

Depositing and withdrawals were also great, with one-touch verification available for both. It truly is one of the better mobile betting apps we have reviewed recently.

 

Other Products

  • Fine online casino
  • Games from both Red Tiger Gaming and NetEnt
  • Live casino also available with no need for a separate account

Other Products

As well as offering a superb betting exchange, Matchbook also possesses a great casino. It features some of the biggest slots in the world, such as Starburst, Gonzo’s Quest and The Wings of Ra, with all games being provided by the award-winning Red Tiger Gaming and NetEnt. Craps, video poker, blackjack, roulette and several other casino staples are also all available on the website and app.

There is also a strong live offering for those players who want to experience the buzz of a brick-and-mortar casino from the comfort of their own home, including titles like Monopoly and Deal or No Deal. These alternative gaming possibilities help to keep things fresh for players.

 

Summary

If you are looking to try out a betting exchange, Matchbook is a great place to start. It possesses all the unique features you would expect, and thanks to its excellent customer support and FAQ section, not to mention its lucrative sign-up offer and the myriad of other highlights it offers. Picking up the new way of betting should be extremely easy with Matchbook, but don’t just take our word for it – register an account today and see for yourself! 

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OVERALL RATING:
4.1 / 5