21.co.uk Quick Facts
- Stellar football coverage with competitive odds
- Slick mobile app (casino only) and website design
- Strong emphasis on responsible gambling
- Brilliant casino product
- Login trouble – couldn’t access account
- Limited payment options
- No sportsbook promotions
- Lack of value in welcome offers – both sports & casino
Despite the comparatively small size of their casino, 21.co.uk have nonetheless developed into one of the leading operators of their kind. However, we’re not here to assess what we already know. In this in-depth review, we’ll be scrutinising the functionality of 21.co.uk as well as their sportsbook to see how they stacks up against their competitors.
Registration Process 2/5
- One page split into three sections
- Basic information required
- Trouble logging in
Creating an account with 21.co.uk appeared to be a simple process that could be completed on one page.
The process is split into three sections: ‘Your Account’, ‘Your Details’ and ‘Contact Information’. In ‘Your Account’, customers list the email address they want to associate with their 21.co.uk account before creating a username and password.
Punters are then required to confirm their gender, name and date of birth before scrolling down to the final section.
To complete the process, 21.co.uk will ask for your ‘Contact Information’, and your country of residence, address and mobile phone number. Once that’s done, confirm whether you want to receive any notifications regarding promotions and bonuses before agreeing to the terms and conditions.
By clicking the ‘CREATE ACCOUNT’ button, you should then be able to kick-start your journey with 21.co.uk.
However, this is where we encountered problems.
After receiving an email from the bookmaker confirming our registration, we attempted to log in but were refused. Apparently, our login details were incorrect (they weren’t). We contacted customer support, who said they’d send us a ‘Reset Password’ link to ensure we could log in. We tried to reset our password, but we kept receiving error messages meaning we weren’t able to do so.
Thus, we couldn’t actually log in to our 21.co.uk account despite our registration being confirmed by the bookmaker.
Deposits & Withdrawal Options 2/5
- Only debit cards
- Lengthy withdrawal times
- No cryptos
Payment options with 21.co.uk are limited. In fact, customers can only make deposits via debit card (Visa, Visa Debit, Visa Electron and Mastercard). The minimum deposit with each of these debit card options is £10, while the bookmaker states that you should expect to receive your funds within 5 days after withdrawing.
The minimum withdrawal amount is £10.
There aren’t any fees, nor are any cryptocurrencies accepted by the bookmaker.
Welcome Offer 2.5/5
- Currently no sports welcome offer
- Casino welcome offer: 100% up to £50 + £6 free in Live Casino chips
21.co.uk does not currently have a sports welcome offer available. However, they do have a casino welcome offer, allowing new users to get 100% up to £50 and £6 free in Live Casino chips.
In order to claim this offer, users must opt in, deposit a minimum of £10, and wager it x40 on live casino games. They have seven days to claim this offer, and a further seven days to complete the wagering requirements.
- No sportsbook promotions
- No VIP programme
21.co.uk currently has no sportsbook promotions available to customers.
At the time of writing, the site doesn’t offer a VIP or Loyalty programme of any kind.
Pre-Match Offer 4.5/5
- 30+ sports make up the sportsbook
- Great odds and football coverage
- Impressive esports and specials coverage
- Bet Builder available
Over 30 sports make up 21.co.uk’s sportsbook, each having an abundance of events and markets.
The bookie’s football coverage is very good, with leagues expanding across the globe. Punters can also take advantage of 21.co.uk’s ‘Pre Packs’ which are ready-made combo bets offered on more popular events.
Nevertheless, the crucial element here is how generous their odds are, and to measure the quality of 21.co.uk’s margins, we used the odds overround.
The overround is a calculation that combines the total percentage probability of all selections in a match coming true. Naturally, the result of this should come to 100% – however, this does not factor in the profits made by the bookmaker. For this reason, it is widely accepted that any figure below 110% is considered to indicate fair odds.
We picked three games at random from the Premier League, Serie A and La Liga that returned margins of 106.96%, 106.57% and 105.42% respectively. Thus, 21.co.uk’s margins are both consistent and very competitive.
Punters can choose to display their odds as fractions, decimals or American.
21.co.uk’s esports coverage is certainly sufficient. At the time of writing, there were 346 markets to take advantage of across various esports events. The games covered include Counter-Strike, Dota 2, League of Legends, Call of Duty and Rainbow 6.
There are a plethora of competitions within each game, although we thought that the markets offered were pretty basic.
Be sure to check out our esports betting tips if you want to improve your chances of placing successful wagers.
Entertainment bettors can take advantage of a variety of markets for events such as the Oscars. The 2022 edition of the ceremony included selections for Best Picture, Best Actor, Best Actress and Best Director. Niche TV shows are aplenty as well, such as Dancing with the Stars (Australia).
Moreover, if you’re a fan of European music, then this bookie may well be the one for you! Several markets are offered for Estonian, Finnish, Norwegian and Swedish music events.
On the political front, Brazilian, British, Hungarian and Swedish elections are covered. Regarding British politics, you can place bets on who’ll be the next Prime Minister as well as the next party leaders.
Cash Out & Bet Builder
Live Offer 3.5/5
- Easily accessible
- Coherent live coverage
- No live streaming service
21.co.uk’s live coverage is easily accessible via the in-play tab located on the left-hand side of the homepage. At the time of writing, there were 48 live events available to bet on across a variety of sports, making for an overall impressive coverage.
Even on less popular live football events, users can access an array of in-play features that are slickly designed and function efficiently. These include a match tracker, a key events timeline and live statistics. Head-to-head records and league tables are also available.
However, there is no live streaming service to enjoy.
- Licensed and regulated by the UK Gambling Commission
- Strong Responsible Gambling emphasis
- Several available account restrictions
21.co.uk is operated by LeoVegas Gaming PLC, which, in turn, is licensed and regulated by the UK Gambling Commission. The site has also been awarded a remote bookmakers licence from the relevant authorities in Ireland.
The bookmaker’s emphasis on Responsible Gambling is strong, with a dedicated ‘Safer Gambling’ page located on the left-hand side of the screen. Here, you will find detailed information for punters seeking to monitor their gambling behaviour and prevent themselves from going overboard.
Information regarding protecting minors is available, along with external links to various websites such as the National Gambling Helpline. In addition, there is a 13-question self-assessment test to help you gauge how frequently you gamble.
In a bid to mitigate against addiction, 21.co.uk allows customers to set several account restrictions. These include Deposit Limits, Loss Limits, Wagering Limits, Time-Out, Self-Exclusion and Reality Checks.
Service & Customer Support 2.5/5
- Robust FAQ section
- Email & live chat available
- Long queues
For those who need assistance while using this product, a ‘Help’ tab is accessible down the left-hand side of the homepage. Once clicked, the above page will manifest.
21.co.uk’s ‘Help Centre’ is a robust FAQ section broken down into nine categories, including Deposits & Withdrawals, Account and Verification, with several common queries covered within each.
While these FAQs will solve most queries, you’re able to contact customer support via live chat and email if you require further assistance. We did so regarding the issue noted in section one about our login troubles.
To being a live chat session, we accessed the small ‘Help’ icon located in the bottom right-hand corner of the page. This button will only appear when 21.co.uk’s customer service is available, which doesn’t function 24/7.
Anyway, once we filled out the above form which only took us a couple of seconds, we were placed 15th in a queue. After a 30-minute wait, we were eventually connected with an agent.
We then laid out our query regarding the issues we were having over our login. To which they replied…
We were asked very basic security questions that didn’t take much time at all. Then, once the agent was able to verify who we were, they said a ‘Reset Password’ email would be heading our way in a bid to resolve the issue.
The email was sent immediately – however, when we tried to reset our password, we were met with persistent error messages. As a result, we did not succeed, and our login issue went unresolved.
We also tried to contact the bookmaker via email to solve the problem, but we’re yet to receive a response.
Overall, our experience with 21.co.uk’s customer support wasn’t the best. While the agent we connected to was friendly and hospitable, they weren’t able to resolve our query. It also took way too long to connect to an agent, considering that this service should ideally be quick and efficient.
Design & Usability 4/5
- Cool design
- Coherent structure
- Blog & betting tips
While the design and structure of the 21.co.uk are both pretty simple, the dual blue colour scheme does ‘pop’ on the page. We like it. The basic structure, meanwhile, ensures easy access for users to the bookie’s casino and sportsbook.
The prominence of 21.co.uk’s casino product is distinct by its presence down the centre of the homepage. Down the left-hand side, more casino links can be found, as well as the most popular betting links. ‘Safer Gambling’ and ‘Help’ tabs can be found below, along with 21.co.uk’s blog section.
This blog provides guides for casino players. However, while the articles are well put together, there hasn’t been a post in over a year at the time of writing. For sports bettors, 21.co.uk boasts a ‘Betting Tips’ page where sports and esports betting guides, tips and previews can be found. This page, too, though, is infrequently updated.
- Casino-only mobile app
- Well-brought together tool
21.co.uk does boast a mobile app, but only for their casino product – albeit with plenty of promotions available to take advantage of. There is currently no mobile app that facilitates access to the bookmaker’s sportsbook.
Nevertheless, the tool itself is slick, efficient, and well put together.
- 100% up to £50 + £6 free in Live Casino chips welcome offer for casino
- Great range of live casino games
- Supported by top providers
As we’ve alluded to, the emphasis placed on 21.co.uk’s casino is clear. They describe themselves as “one of the best online casinos” and boasting “an excellent range of live casino games”. This is certainly hard to dispute.
Supported by leading providers such as Authentic Gaming and Evolution Gaming, 21.co.uk has constructed a stellar casino product.
New customers can take advantage of a welcome offer that gifts them 100% up to £50 and £6 free in Live Casino chips. This is a generous offer to go along with the originality and freshness of their other casino promotions.
ThePuntersPage Final Say 3.1/5
21.co.uk boast a brilliant casino product with a sufficient sportsbook. Presuming our login troubles were an anomaly, this bookmaker is one to keep an eye on, but it’s not quite up there yet in our estimation.
We’d like to see the bookmaker introduce sportsbook promotions as well as a more generous welcome offer, if they are ever going to make strides in the sports betting world. In addition, their customer service could be improved, as the queues were too long and we did not manage to get a solution to our query.
In short, while the site isn’t the best we’ve reviewed, it isn’t the worst, either. A little room for improvement could go a long way!